Why use Mystery shopping?

One dissatisfied customer shares his negative experience with 8 to 10 people. Every one of them, research shows, shares the negative experience with 5 more people. This means that 60 potential clients are turned off when a single customer is neglected by an employee.

Using MYSTERY SHOPPING is one of the most effective ways of guaranteeing high quality of service for the clients of any business that works with hired personnel.

A Mystery shopper is a person who visits or calls the locations of a business in the role of a client, whose purpose is to provide feedback about the quality of the client servicing.

What do you receive as a user of the service MYSTERY SHOPPING?

  • Assessment of the quality of service of your business
  • Analysis of the strengths and weaknesses of a given business location or a number of locations
  • Evaluation of particular employees and assessment of the training needs of the personnel
  • Assessment of the effectiveness of promotions and campaigns for stimulating sales
  • Competition research – servicing, market positioning, promotions and campaigns
  • Evaluation of the activity of subsidiaries, distributors, and trade partners